FAQs

How long is Order Processing ?

Orders are not processed on weekends and holidays. Products will ship after order has processed which can be up to 3-4 business days. During major promotions, processing times may take up to 5 business days. We promise to always keep you up to date with your order.

What is the Refund and Exchange Policy?

All sales are FINAL and there are no refunds allowed due to the exclusive nature of the products. Customers are advised to complete exchange requests within 5 days of receipt in order to qualify for an exchange. Any exchange request not received within the specific time frame will be disqualified. The product must be sent back in the original condition(resell-able condition) as it was when shipped from us, meaning it cannot be combed, fingered through, washed, brushed, cut, worn, colored, altered in any way(Original ties must remain intact as it was received by the customer).

What is the Shipping Policy?
All orders within the US are shipped via USPS with receipt confirmation and insurance. It takes approximately 5-7 business days for orders to be delivered. Orders will be shipped once payment is confirmed and cleared.
International orders typically take up 10-14 business days for delivery and are shipped via FedEx (Orders to Canada ship via USPS Express). K. Kulture Beauty reserves the right to change the delivery method specified on this website to a comparable method. Shipping charges may be more or less than the actual rate charged by the carrier. All shipping costs must be paid in full at the time of the order.

What types of payments does ConfidentlyShe accept?
Terms of payment are always 100% upfront. We accept most major credit cards and PayPal credit. As soon as you place an order online, your credit card will be charged. Credit card fraud and theft of our merchandise will be lead to prosecution to the fullest extent of the law.

Your billing and shipping address must match in order to complete a transaction on this site.

Authentic & Organically Sourced

 

When shopping K. Kulture Beauty, you should expect to receive hair that is organically curated with you in mind. With over 10 years of experience in the raw hair industry, we know the ins and outs of everything.  We work with small family based factories and this allows us to control and maintain the quality process. We have absolutely NO synthetic fibers, NO animal hair and NO foul smell! Just PURE HAIR! In fact, our hair smells so good, it will blow your mind! Each bundle is conditioner washed before we ship them to you. No bad smell ever !!

 
Longevity & Versatility

Every bundle is made to last so long as you care for it. Our hair looks better with every wash, year after year. When you shop with us, we provide you with all that you need to keep it looking brand new every day. The styles you can achieve with your hair from K. Kulture Beauty are endless. Because. you are receiving pure natural hair, you are able to wear it straight, wavy or curly. There are no limits.

 
Quality Control

We uphold a very high standard on the type of hair that we source. If the hair is not up to par, you WILL NOT receive the hair and you will be notified immediately. We believe that each bundle should be perfect, and TOP quality is a nonnegotiable. 

 
Can requests for a particular wave pattern be made ?
The hair that we offer in the Raw Cambodian collection is completely raw, untouched natural human hair. The hair has not been altered in any way, and no two bundles of hair are the same. The hair has not been chemically altered to create a uniform look which will provide you with the most natural look. Please be prepared to receive any variation of a texture.